Customer Service

ESSENCE.com

Contract
Lead Developer
WarnerBrothers/Telepictures

Senior / Lead Developer responsible for engineering business goals into new online products. Applied Drupal CMS to previously manual procedures cutting production time on some jobs by more than 50%. Enabled some tasks to be completed by less technical employees including managers and editors. Built multi-page dynamic “Request Form” (a Wizard) for interdepartmental requests, communication, and feedback utilizing the Drupal Form API and various Drupal hooks. Automated task of migrating “Salon Networks” from static files to CSV in preparation for site relaunch.

Flycell, Inc.

Perm
Engineer / Software Developer

LAMP – Web development using PHP in a Linux environment providing easy and succinct ways for customers to subscribe to, purchase, and unsubscribe from Flycell, Inc products and services. Designed, built, maintained, and upgraded the company's customer service tool / ticketing system enabling the customer service employees to quickly address a wide range of customer needs. Frequently updated WAP site requiring maintenance of 2 or more sets of content and the use of 3 markup languages: WML, XHTML, and XML.

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